- We want you to be satisfied. If you feel you have received a damaged or defective product, please contact us within 7 days of receiving your shipment for an exchange. We will not accept wine shipped back to us without prior authorization. Email: firstname.lastname@example.org or Phone: (805) 688-1717
- Claims are processed in 3-5 business days.
- Customer is responsible for shipping back damaged item(s) to us.
- Once damaged item(s) are received they will be exchanged with the same item(s)(if available) or like value item(s). Some of our wines are limited productions and exact wine(s) may not be available for replacement.
- If damage is visible from the exterior of the package you can refuse service from the shipping carrier and the package will be sent back to us by the carrier at no cost to you.